You need to be aware of these terms and conditions before purchasing our services from OxyZen. Please read them carefully as they contain important information about our services, how we provide them, how you can make changes or end the contract, and what to do if there is a problem.

Who we are and how to contact us:

OxyZen is located at Portland House, Albion St, Cheltenham GL52 2LP . Our opening hours are subject to change without prior notice. You can contact us by calling 07802825394 or emailing us at info@oxyzen.co.uk. We will do so via email or phone using the contact details you provided if we need to contact you. You are responsible for keeping your contact information up-to-date and informing us of any changes.

Our contract with you:

We accept the contract with you when we confirm we can provide our services. Please note that you must be at least 16 years old to enter into an agreement with us. If you’re 16 years or under, you’ll need written and signed consent from your parent or legal guardian.

Providing the services:

Once we have confirmed that we can provide the services, we will supply them to you for the duration of the service you have signed up for. If an event outside our control affects our performance, we will contact you to let you know and take steps to minimise any delays. However, we will not be held liable for any delays caused by the event.

Programmes:

Programmes can be purchased in packs and are non-transferable from person to person. Treatment sessions must be used before the expiration date. We can extend the programme’s expiration date by one month. You must disclose any relevant medical condition to us and fill in a health questionnaire with accurate and up-to-date information. If you have a medical condition that might have an adverse effect on your health or well-being, we may not be able to carry out the treatment you booked. Programme purchases expire as follows: a single treatment- 1 month from the date of purchase; Entry Level- 1 month from the date of purchase; Secondary Level- 2 months from the date of purchase; Advanced Level- 3 months from the date of purchase. Any requests must be sent to info@oxyzen.co.uk

Health & Safety:

You must complete a health waiver before using our services and disclose any relevant medical condition to us with accurate and up-to-date information. If you have a medical condition that might have an adverse effect on your health or well-being, we may not be able to carry out the treatment you booked. In case of any medical conditions, you will be required to sign a waiver stating that you are using our services at your own risk and take full responsibility for any adverse effects on your health or well-being. You take full responsibility for any health or well-being conditions sustained while using our services.

Informed Consent Form – Nutritional Therapy Program

The purpose of the nutritional program is to support my overall health, wellness, and lifestyle.

To support my health and wellness, I am engaging with OxyZen Clinic to receive information and guidance on factors within my control—such as diet, hydration, lifestyle habits, and other related behaviours.

I acknowledge that this program does not include medical advice or prescribed treatments. Instead, it aims to educate me on how health relates to food choices, hydration, lifestyle, and related behaviours. I recognize that nutritional support can complement my medical care but is not a substitute for a healthcare provider’s diagnosis, treatment, or management of disease, illness, or injury.

I understand that nutritional evaluations and lifestyle assessments are not intended to diagnose conditions. Rather, they serve as tools to design a personalized nutritional plan and to track my progress toward health and wellness goals.

All personal records, including assessments, food diaries, forms, worksheets, and any audio, transcripts, video, or images related to me and notes from our sessions, will be securely stored.

I understand that my personal information will be kept strictly confidential. Any medical information, test results, or health history may only be used anonymously and with strict confidentiality in teaching or informational contexts.

I understand that individual responses to food, drinks, supplements, or dietary products may vary and that it may be necessary to adjust my plan periodically until my body adapts to nutritional changes. I accept full responsibility for following, modifying, or discontinuing the nutritional, exercise, and lifestyle guidance provided. I also accept responsibility for staying hydrated, resting adequately, and educating myself about nutrition.

I agree to release the nutritionist from any claims or damages related to our work together as outlined in this consent. I understand that this consent also serves as a release of liability. I accept that this program cannot guarantee specific health outcomes and that foods or supplements should not replace medical treatment or a balanced diet.

I confirm that all elements of the program have been explained and demonstrated, and I am encouraged to ask any questions. I agree to inform my nutritionist if any condition arises that may impact my ability to continue the program, such as illness or injury requiring medical advice. If I experience pain or significant discomfort, I will immediately discontinue program activities and report my symptoms.

I understand that I may withdraw from the program at any time. I agree to participate in the program as described by the nutritionist, with a full understanding of the nature, purpose, risks, and benefits involved, and I am aware of my option to withdraw at any time. The nutritionist may also end the services with appropriate notice.

I acknowledge the intellectual property rights and privacy of all program materials. I agree to use handouts, worksheets, and questionnaires strictly for my personal, non-commercial use, and I will not share, copy, or distribute these materials to others.

Cancellations & Cancellation Charges:

You must provide 24-hour notice to cancel or adjust your treatment. If you cancel within 24 hours, you will be fully charged or credited from your treatment pack.

No Shows:

If you do not show up for your treatment, you will be charged in full or credited from your treatment pack.

Your rights to make changes:

If you wish to make changes to the services, please contact us. We will inform you if the change is possible and let you know about any changes to the price of the services, their timing, or anything else necessary as a result of your requested change. We will ask you to confirm whether you wish to proceed with the change.

Our rights to make changes:

We may change the services to reflect changes in the relevant laws and regulatory requirements or to implement minor adjustments and improvements to OxyZen. We will give you one month’s written notice of any changes.

Please take note of the following important information:

Your Rights to End the Contract and Refunds:

You have the right to end the service contract at any time by contacting us. However, depending on the reason for ending the contract, we may charge you, as described below.

If you are ending the contract for any of the following reasons:

– We have informed you of an upcoming change to the services or terms you disagree with.

– We have informed you of an error in the price or description of your purchased services, and you do not wish to proceed.

– You have a legal right to end the contract because of something we have done wrong.

– You have a legal right to end the contract if it affects your health and your GP advises you to stop treatments.

In such cases, the contract will end immediately, and we will fully refund you for any services we have not yet provided.

Please note that treatment packs are only refundable if you cancel for the reasons stated above. Any cancellations made outside of the cancellation period stated above are also non-refundable.

Our Rights to End the Contract:

We may end the contract by writing to you if:

– You have not paid us when it is due, and you still have not made the payment within two days of us reminding you that payment is due.

– You need to provide us with the information necessary to deliver the services within a reasonable time of asking for it.

If we end the contract in the situations set above, we will refund any money you have paid in advance for services we have not provided. However, we may deduct a cancellation charge.

IF THERE IS A PROBLEM WITH THE SERVICES:

Please get in touch with us if you have any questions or complaints about the services. You can contact us by telephone or by writing to us.

Price and Payment:

The price of the services (including VAT) will be the price set out in our price list in force at the date of your order unless we have agreed on another price in writing. We take all reasonable care to ensure that the prices of services advised to you are correct.

You must pay for all our services in advance.

Your personal information;

To carry out our contract with you, we may collect, use, store, and transfer different kinds of personal data about you. Personal data shall be treated as confidential and protected against unauthorised or unlawful processing and against accidental loss, destruction, or damage. The storage of personal data complies with relevant laws and regulations, such as the General Data Protection Regulation (GDPR).

Access to personal data shall be restricted to authorised personnel only. Access controls, including passwords, encryption, and user authentication, shall be implemented to safeguard personal data.

Personal data shall be encrypted during transmission and storage to prevent unauthorised access.

In the event of a data breach, OxyZen shall promptly assess the breach, mitigate its impact, and notify affected individuals and relevant authorities as required by law.

Personal data should only be stored for as long as necessary to fulfil the purpose for which it was collected.

Other important terms:

This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need the consent of any person acquiring rights under our guarantee to end the contract or make any changes to these terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides they are unlawful, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these terms or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us from taking steps against you at a later date. For example, if you miss a payment, and we do not chase you but continue to provide the services, we can still ask you to pay later.